Privacy Policy

A BRIEF SUMMARY…

  1. ABOUT US? We are CANICA COLLECTIONS, SL and we process your personal data as the Data Controller . This means that we take charge of how we use and protect your data.
  2. WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your queries as well as, if you wish, to send you our personalized communications.
  3. WHY DO WE USE THEM? We are entitled to process your data for different reasons. The main one is that we need to process them to execute the contract you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have requested to receive.
  4. WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us, such as external collaborators with whom we have reached an agreement.
  5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example to object to our use of your data or to port it, as we explain in detail below.

We invite you to read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.         

 

BEFORE STARTING…

  • In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our clients and users, regardless of the channel or medium you use to interact with us.
  • If you want information about how we use cookies and other similar devices that may be installed on the terminals of our clients and users, we recommend that you consult the Cookies Policy .
  • We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:
    • We permanently make available to you all the information in this Privacy Policy that you can consult whenever you deem appropriate and, in addition,
    • You will also find information about each processing of your personal data as you interact with us .
  • When we talk about our Platform , we will generally refer to any of the channels or media that you have used to interact with us, even if the main one is our website.

 

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the processing of your data is CANICA COLLECTIONS, SL, a company that currently operates in Spain the sale of CANICA COLLECTIONS brand products (hereinafter, “CANICA”):

  • Postal address: Calle del General Castaños, 13, 3º Dcha, 28004 Madrid, Spain.
  • Email: hola@canicacollections.com

In other words, CANICA (hereinafter, “We”) is the Data Controller . This means that we are responsible for processing and protecting your personal data.

 

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:

▪  your identifying data (for example, your name, surname, image, language and country from which you interact with us, contact information, etc.);

▪  economic and transactional information (for example, your payment or card information, information about your purchases, orders, returns, etc.);

▪  connection, geolocation and browsing data (for example, location data, device identification number or advertising ID);

▪  commercial information (for example, if you are subscribed to our newsletter),

▪  data about your tastes and preferences .

Remember that, when we ask you to fill in your personal data to give you access to any functionality or service on the Platform, we will mark some fields as mandatory , since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

In other cases, we may passively obtain information by using tracking tools, such as browser cookies or other similar technologies from our Platform or from communications we send to you. In such cases, we will only process your data in relation to that functionality or service, in accordance with the provisions of this Privacy Policy and Cookies Policy .

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

  1. To manage your registration as a user of the Platform

If you decide to register as a user on our Platform, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are at your disposal as a registered user. You can cancel your registered user account by contacting us through any of our customer service channels .

We inform you that the data we collect about your activity, obtained through the different channels of the Platform, and which includes your purchases, will remain linked to your account so that all the information can be accessed at once.

You have the possibility of using access or login through a social network or another collaborator that enables this service (social login) when available on our login screen, either to link the login to your account or by registering. a new. In that case, your login credentials, as well as your name and email/phone number (you may need to authorize this), will be imported from your social network or collaborator account. By using this login option, these third parties may send us certain additional information from your public profile, such as your name, gender, approximate age or profile photo, in accordance with the social network's terms of use. /contributor, which we recommend that you read carefully. Unless you give us your permission, we will not retain this additional data. Likewise, the use of this functionality may imply that you provide certain information about your activity to the social network or the collaborator. In any case, we recommend that you review your privacy settings and the privacy policies of the collaborator or social network to find out how these third parties treat your data.

  1. For the development, compliance and execution of the sales contract or services that you have contracted with Us on the Platform.

 This purpose includes the processing of your data to, mainly:

▪  Contact you regarding updates or informative communications related to the contracted functionalities, products or services , including sending quality surveys about the products or services provided.

▪  Manage payment for the products you purchase , regardless of the payment method used. For example, if when purchasing any of our products through the Website, you choose to activate the functionality of saving your payment information and your shipping address for future purchases, we need to process the indicated data for the activation and development of said functionality. Consent to activate this functionality allows your auto-completed payment details to appear in subsequent purchases so that you do not have to re-enter them in each new process, and they will be considered valid and current for subsequent purchases. You can modify or delete your payment information at any time through the payment information section of your registered user account on the Website.

▪  Activate the necessary mechanisms to prevent and detect unauthorized uses of the Platform (for example, during the purchase or return processes), as well as potential fraud against you or us. If we consider that the operation may be fraudulent or we detect abnormal behavior that indicates an attempted fraudulent use of our functionalities, products or services, this process may have consequences such as blocking the transaction or deleting your user account.

▪  Manage possible changes or returns once you have made a purchase and manage requests for information about the availability of items , product reservations through the Platform, depending on whether these options are available at any given time.

▪  For billing purposes and to make available to you the tickets and invoices for the purchases you have made on the Platform.

▪  Guarantee the use of other functionalities or services to the extent they are available.

  1. To respond to requests or requests that you make through the Customer Service channels

We only process personal data that is strictly necessary to manage or resolve your request or request. If available, and you decide to contact Customer Service through a social network or other partner's chat service, some of your data, such as your name or username, will be imported from your social network or partner account. . Likewise, you must bear in mind that the data you enter in this service will be available to your social network or collaborator and will be subject to their corresponding privacy policies. Therefore, we recommend that you review your privacy settings and read the privacy policy of the social network or partner to obtain detailed information about how they use your personal data when using their services.

  1. For marketing purposes

This purpose includes the processing of your data to, mainly:

▪  Personalize the services we offer you and be able to make recommendations based on your interaction with us through the Platform and the analysis of your user profile (for example, based on your purchase and browsing history).

▪  To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription , including sending personalized information about our products or services through various means (such as email, SMS or WhatsApp). Therefore, keep in mind that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore what products and services may be that best fit your style when sending you information. For example, based on your purchase and browsing history (namely, based on the items you have clicked on), we will make suggestions about products that we think may interest you and, if you are a registered user, we will provide you with the “cart recovery” functionality. Remember that you can unsubscribe from the Newsletter at any time and free of charge through the instructions that we provide in each communication.

▪  Show you advertising on the Internet that you can see when you browse websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but on other occasions it is advertising that may be related to your purchase history, preferences and browsing. If you use social networks, we may provide certain data to the companies with which we collaborate so that they, as joint controllers, can show you advertisements from our brand and, in general, offer you and users like you advertisements that are related to your profile. on these social networks. If you want information about the use of your data and the operation of advertisements on these social networks, we recommend that you review the information about your privacy on the social networks in which you participate. Additionally, we use your data to carry out measurement and segmentation analysis of the ads that we show to users on some partner platforms. To do this, we collaborate with these third parties who offer us the necessary technology (for example, through cookies, pixels, SDK) to use these services. Please note that we may need to provide them with certain information or some type of identifier each time (for example, the advertising ID associated with the device, an identifier associated with a cookie, etc.). If you want more information in this regard, you can review our Cookies Policy . You can also reset your advertising identifier or disable ad personalization on your device by modifying your preferences in the settings section of your device.

▪  Data enrichment: Where we obtain your personal data from various sources, we may combine it in certain circumstances in order to improve our understanding of your needs and preferences in relation to our products and services (including for the purposes of analysis, generation of usage profiles, marketing studies, quality surveys and improving interaction with our customers). By this we mean, for example, how we combine your information if you have a registered account and, using the email linked to that account, you make a purchase as a guest, or automatically compiled information (such as IP addresses or MAC or metadata) that we can link with the information that you have provided us directly through your activity on the Platform.

▪  Carry out promotional actions (for example, to develop contests or send your list of saved articles to the email address you indicate). By participating in any promotional action, you authorize us to process the data you provide us based on each promotional action and we can communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.

▪  Disseminate on the Platform or through our social media channels photographs or images that you have shared publicly, as long as you give us your consent to do so.

  1. Usability and quality analysis to improve our services

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes , that is, to understand the way in which users interact with our Platform and with the actions we carry out on other websites and apps, in order to improve our services.

Likewise, sometimes we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our clients and users and detecting those areas in which we can improve.

 

3. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

  1. Manage your registration as a user of the Platform

The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we would not be able to manage your registration.

We consider that we have a legitimate interest to link your purchases and the data we collect about your activity through the different channels of the Platform to your account.

In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent you give when authorizing the transfer of your data from the social network.

  1. Development, compliance and execution of the purchase and sale contract or services .

The processing of your data is necessary for the execution of the sales contract or provision of services that links us to you.

It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data for future purchases or to offer you the Coming Soon/Back Soon functionalities, where These features are available. In these cases, the basis on which we process your data is your own consent . In addition, we process your location data when you give us your consent, to offer you specific services.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform, for example, when making a purchase or return. We understand that the processing of this data is positive for all parties: for you, as it allows us to put measures in place to protect you against fraud attempts by third parties; for Us, because it allows Us to prevent improper use of the Platform; for all our clients and society, because it also protects their interest in ensuring that fraudulent activities are discouraged and detected when they occur.

  1. Customer Support.

We consider that we have a legitimate interest to respond to the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you as it allows us to serve you appropriately and resolve any queries raised.

When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Platform, the processing is necessary for the execution of the purchase and sale contract .

When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

  1. Marketing

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the website. Platform or on our social media channels.

In order to offer you personalized information or services, whether on our Platform or that of third parties, and to commit to improving the data, we consider that we have a legitimate interest to perform profiling with the information we have about you (such as navigation you perform, preferences or purchase history) and the personal data that you have provided us such as age range or language, since we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information according to your preferences.

  1. Usability and quality analysis

We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service. .

 

4. HOW LONG WILL WE KEEP YOUR DATA?

The period of conservation of your data will depend on the purposes for which we process it, as explained below:

  1. Manage your registration as a user of the Platform.

We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).

  1. Development, compliance and execution of the purchase and sale contract or services .

We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until the time you decide, as is the case with payment data that you have asked us to store for possible future purchases (if this functionality is available).

  1. Customer Support.

We will process your data for as long as necessary to respond to your request or request.

  1. Marketing

We will process your data until you unsubscribe or cancel your subscription to the newsletter.

We will also show you personalized ads until you change your device, browser or cookie settings, which will revoke your permission.

If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.

  1. Usability and quality analysis

We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for the time in which responsibilities arising from the processing may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.  

 

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you, namely:

▪  financial entities ,

▪  fraud detection and prevention entities ,

▪  technological and analytical service providers ,

▪  suppliers and manufacturers of products to perform transportation and delivery services,

▪  suppliers and collaborators of logistics , transportation and delivery services or their associated establishments,

▪  service providers related to customer service,

▪  suppliers and collaborators of services related to marketing and advertising , such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.

For the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with adequate guarantees and always maintaining the security of your data, since we use the most appropriate tools for international data transfer, such as Standard Contractual Clauses or any other relevant complementary measure.

In the event that we sell or transfer all or part of our business or assets to another company, or carry on any other business activity as a result of a corporate reorganization, we may disclose your personal data to the potential recipient of the business or assets. In the event of such a sale or transfer, we would make reasonable efforts to have the beneficiary process the personal information you have provided to us in accordance with our Privacy Policy. In this case, we consider that we have a legitimate interest based on the reorganization of our corporate structure.

Furthermore, if you decide to use the Platform in different markets (i.e., creating registered user accounts in different markets with the same email address), we may need to disclose or transfer information related to your account or your activity to the companies of the brand operating in such markets, to the extent that they are directly involved in achieving any of the objectives described in section 2. We consider this necessary to satisfy our mutual interests and preferences.

 

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights . You can exercise them free of charge by writing us an email to our address hola@canicacollections.com , simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.

Likewise, we may offer you the possibility to exercise your rights and configure your privacy preferences when using some of our services or by making specific channels available to you within our Platform.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform you can also consult this information in the section corresponding to your personal data.
  • Ask us to rectify the data we already have. Remember that if you are a registered user on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications thereof. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the exclusive responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy Policy and Cookies Policy .
  • Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have informed you above, or that we no longer have the legitimacy to do so.
  • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

If you have provided us with your consent to process your data for any purpose, you also have the right to withdraw it at any time . Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain the purposes for which we process your data.

If you do not want information to be sent to third parties to show you ads, you have several ways, such as changing preferences on the device, browser or cookie settings, reviewing the privacy policy and network settings. social networks in which you have a profile or send us an email with your request to the address mentioned above.

When our legitimacy for the processing of your data is your consent or the execution of the contract , as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection supervisory authority, in particular, with the Spanish Data Protection Agency ( https://www.agpd.es/portalwebAGPD/index -ides-idphp.php ) .

 

7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

    We may offer functionalities or services that require us to process the personal data of a third party that you, as a user or client, provide to us, such as for the activation and sending of Gift Cards or the request for Gift Tickets (if these are functions are available). If you provide us with personal data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.

    If a third party has provided us with your data or you have provided it yourself as a result of a functionality or service requested by one of our users, we will use it to manage the functionality or service that is being developed in each case, within the purposes set out in this Privacy Policy and Cookies Policy , the link to which we usually include in our communications.

     

    8. CHANGES TO THE PRIVACY AND COOKIE POLICY

      We may modify the information contained in this Privacy Policy from time to time as we deem appropriate. If we do so, we will notify you in different ways through the Platform (for example, through a banner or a pop-up), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Website.

       

      9. INFORMATION ABOUT COOKIES

        We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with Us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and how to manage your preferences, as well as other information of interest.

         

        Last modified: April 1 from 2024