1. INTRODUCTION

This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website www.canicacollections.com and the purchase of products on it (hereinafter, the "Conditions" ).

We ask you to carefully read these Conditions, our Cookies Policy and our Privacy Policy ( collectively , the “Data Protection Policies”) before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Data Protection Policies, so if you do not agree with all the Conditions and the Data Protection Policies Data, you should not use this website. If you have any questions related to the Conditions or Data Protection Policies, you can contact us through our customer service channels. The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

 

2. OUR DATA

The sale of items through this website is carried out under the name CANICA by CANICA COLLECTIONS, SL, a Spanish company with registred address at Calle del General Castaños, 13, 3º Dcha, 28004 Madrid, registered in the Commercial Registry of Madrid, at Volume 45283, General Section, Folio 70, Sheet M-796603, and NIF B13757745, with email hola@canicacollections.com.

 

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Data Protection Policies. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

 

4. USE OF OUR WEBSITE

By using this website and placing orders through it you agree to:

1. Use this website only to make legally valid queries or orders.
2. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

 

5. SERVICE AVAILABILITY

The items offered through this website are available for shipping to any of the countries available in the purchasing process.

 

6. HOW TO PLACE AN ORDER 

To place an order, you must follow the online purchasing procedure and click on "Complete order" or "Pay now". You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). Additionally, we will inform you by email when your order is being shipped (the "Shipping Confirmation"). An e-ticket containing your order details will also be attached to the Shipping Confirmation (the "e-ticket").

CANICA will retain an electronic copy of the contract and the documentation relating to the order. Customers may request a copy of such contractual documentation at any time through the customer service channels indicated in these Terms and Conditions, subject to verification of their identity where necessary.

 

7. TECHNICAL MEANS TO CORRECT ERRORS 

If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “Account” section.

In any case, you may correct errors related to the personal data provided during the purchase process by contacting customer service through the email address hola@canicacollections.com, as well as exercising the right of rectification contemplated in our Privacy Policy.

This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service at the email address mentioned above, to correct the error.

 

8. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.

 

9. DELIVERY

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website according to the delivery method. selected shipment counting from the date of the Order Confirmation.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

 

10. IMPOSSIBILITY OF DELIVERY

In the case of bulky items, a delivery date and time will be arranged so that you can receive the order. If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe location, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent again. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day. Please note that transportation costs resulting from non-delivery may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

  

11. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 9 above), if this would take place at a later time.

 

12. PRICE AND PAYMENT

The prices on the website include VAT (when this tax is applicable), but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchasing process, before making payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders placed in the Account section.

You can use different payment methods such as: card (Visa, MasterCard, American Express, Maestro, UnionPay...) or bank transfer, as well as other alternative payment methods (Klarna, PayPal, Google Pay, Apple Pay, Shop Pay).

To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking "Pay Now" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.

Credit cards will be subject to checks and authorisations by the issuing entity. If the payment is not authorised, the order will not be confirmed and the products will not be dispatched.

 

13. VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories.

You expressly authorize us to issue the invoice in electronic format. However, you may indicate to us at any time your wish to receive a paper invoice, in which case we will issue and send the invoice in that format.

 

14. RETURNS POLICY

14.1 Right of Withdrawal

If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

However, in accordance with applicable law, the right of withdrawal shall not apply to contracts for the supply of products made to order, personalised products, products manufactured according to the consumer’s specifications, products included within the Art category, or sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.

The right of withdrawal may only be exercised in respect of products returned in the same condition in which they were received. No refund will be made if the product has been used beyond what is necessary to establish its nature, characteristics and functioning, if it has not been returned in the same condition in which it was delivered, or if it has suffered any damage. You should therefore take reasonable care of the product(s) while they are in your possession.

14.2 Withdrawal Period

The withdrawal period shall expire 14 calendar days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.

Where several goods comprised in the same order are delivered separately, the withdrawal period shall expire 14 calendar days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last of those goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

14.3 Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must notify CANICA, at Calle del General Castaños, 13, 3º Dcha, 28004 Madrid, Spain, or by email at hola@canicacollections.com of your decision to withdraw from the contract by means of an unequivocal statement (for example, a
letter sent by post or email).

For your convenience, we have also enabled an online withdrawal form. Once the request has been submitted through the online form, you will immediately receive an acknowledgement of receipt on a durable medium indicating the date and time of submission.

14.4 Return of Products

Once you have notified us of your decision to withdraw from the contract, you must return or hand over the products to CANICA or to a third party authorised by CANICA to receive them, without undue delay and, in any event, within the period specified in Clause 14.2. You shall bear the direct cost of returning the products.

Once the withdrawal request has been received, CANICA will provide you with the necessary instructions for managing the return and may make available a collection service through the carrier designated by CANICA in accordance with its usual operating procedures. However,
you may use any other suitable means of transport that enables you to provide evidence of the return of the products.

You are encouraged to return the products together with their original packaging, instructions and any other documents that accompanied them. However, the absence of the original packaging shall not prevent the exercise of the right of withdrawal, provided that the products are returned properly protected. If you no longer have the original packaging, you may use any suitable packaging that ensures the proper protection and integrity of the products during transport.

Once the returned products have been received, CANICA will verify receipt and process the refund in accordance with Clause 14.5.

The consumer shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

14.5 Refund

We will reimburse all payments received from you, including the delivery costs corresponding to the standard delivery method offered by CANICA for the original order.

However, any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by CANICA will not be reimbursed.

Where the right of withdrawal is exercised only in respect of part of the products included in the same order, the delivery costs relating to the original order shall not be reimbursed where such costs would have been incurred in any event for the delivery of the products that the
consumer decides to retain.

The refund will be made without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. CANICA will not charge any fee or commission in connection with the reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever occurs first.

14.6 Returns of Defective or Non-Conforming Products

If you consider that, at the time of delivery, a product does not conform to the contract or presents a defect or lack of conformity, you must contact CANICA through any of our customer service channels, providing the order details and describing the issue identified.

CANICA will inform you of the procedure for returning the product and, where appropriate, will make available a collection or return service at no cost to you.

Once the product has been received, CANICA will examine it and will inform you within a reasonable period of time whether repair, replacement, a price reduction or termination of the contract is appropriate, in accordance with applicable consumer protection legislation.

Where a refund is appropriate, it shall include all amounts paid by the consumer in relation to the affected product, including delivery costs and any return costs incurred by the consumer.

The refund will be made using the same means of payment used for the original purchase, unless another method is expressly agreed.

Nothing in this clause shall affect the rights granted to consumers under the statutory legal guarantee of conformity provided by applicable law.

14.7 Returns from a Location Other than the Original Delivery Address

Where products are returned from a location other than the original delivery address specified in the order, CANICA shall not be obliged to bear or reimburse any transport costs exceeding those that would have been incurred had the return been made from the original delivery address.

Accordingly, any additional costs arising from the return of products from a location other than the original delivery address shall be borne by the consumer, unless otherwise required by applicable law.

 

15. GUARANTEES

If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods. We offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests within a period of three years from the product delivery.

It is understood that the products comply with the contract provided that (1) they conform to the description made by us and have the qualities that we have presented on this website, (2) they are suitable for the uses to which the products are ordinarily intended. of the same type and (3) present the usual quality and performance of a product of the same type that are reasonably expected.

In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in section 14.5 above and through any of the means of communication provided for this purpose.

The products we sell, especially craft products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or flaws. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

Our commercial guarantee will not affect the rights you have recognized by current legislation.

 

16. LIABILITY AND RELEASE OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

1. loss of revenue or sales;
2. loss of business;
3. lost profits or loss of contracts;
4. loss of anticipated savings;
5. data loss; and
6. waste of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it.

 

17. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

 

18. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.

 

19. LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.

 

20. WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

 

21. NOTIFICATIONS

The notifications you send us must be sent through our customer service channels . In accordance with the provisions of clause 20 above and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.

 

22. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any way the guarantees, both express and implied, which we could have granted.

 

23. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in compliance with any of the obligations assumed, when this is due to events that are beyond our reasonable control ("Force Majeure Cause").

Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other industrial action.
2. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Inability to use public or private telecommunication systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

 

24. WAIVER

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.

 

25. PARTIAL NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

 

26. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject of these Conditions and replace any other pact, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge that we have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to the same, except as expressly mentioned. in these Conditions.

Neither you nor we will have any remedy against any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only remedy available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

 

27. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the modifications introduced, we recommend that you do not use our website.

  

28. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

 

29. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are always welcome. Any enquiries, complaints or claims may be submitted to CANICA through our customer service channels or by email at hola@canicacollections.com.

Official consumer complaint forms are available upon request and may be obtained through our customer service channels.

Complaints submitted to our customer service department will be handled as promptly as possible and, in any event, within a maximum period of one month. Records of such complaints will be maintained, and consumers may request information regarding the status of their complaint at any time.

If a complaint cannot be resolved satisfactorily through our customer service channels, consumers may have access to any applicable out-of-court dispute resolution procedures available under the relevant consumer protection legislation

 

Last modified: June 16, 2026